In partnership with
Welcome to Person -Centred Customer Skills!
Course Description:
Elevate your proficiency in the hospitality industry with our "Hospitality Leadership & Soft Skills Development" course. This unique program is tailored for professionals in the hospitality sector, with a special focus on refining and mastering soft skills within various hospitality environments. The emphasis is on teamwork, effective communication, and giving and receiving feedback - key components of our extensive professional development training.
Who should attend?
This course is particularly suitable for Hospitality professionals, administrators, and team members who aspire to enhance their service quality by adopting a more resilient, effective approach. If you are looking to expand your professional skills and excel in your hospitality career, this course will provide you with the necessary tools.
Location:
Lakefield Hospitality College
Maresfield Gardens
NW3 5RY
Course Duration:
Our course is delivered over six weeks, divided into distinct weekly modules. The first week starts on 18/10/23.Classes will be held every Wednesday from 10 am to 1 pm.
Materials for theoretical and practical sessions will be provided. Join us on this transformative journey as we strengthen your soft skills and leadership abilities in the hospitality industry, preparing you for a successful and fulfilling career.
What You'll Learn Hospitality Leadership & Soft Skills Development Course
Week 1 - Purpose Driven Leadership: We begin by helping you identify and articulate your unique purpose in life, forming the foundation for effective and meaningful leadership.
Week 2 - Leadership Styles: We delve into the various styles of leadership, helping you define your own unique approach and understand what makes a successful leader.
Week 3 - Communication Techniques: This week focuses on enhancing authenticity, honesty, and respect in your communications, key components to building strong relationships and effective teams.
Week 4 - Helping Others Fulfil Their Potential: Learn how to empower those around you, providing guidance that helps them realize their full potential.
Week 5 - Understanding Your Leadership Potential: A deep dive into your capabilities as a leader, identifying areas for development and strategies for growth.
Week 6 - Balancing Your Professional and Personal Life: Finally, we help you understand the importance of work-life balance and provide tips for maintaining this equilibrium.
WHAT WILL YOU NEED TO APPLY?
Please be prepared to provide your residency documents such as a passport, EU citizen ID card, UK Birth Certificate or Biometric Card.
If you have been in the UK for less than 3 years or have entered the UK with a visa you will need to provide evidence that you are eligible to study in the UK - your visa, your biometric card that covers the duration of your course or any relevant home office documents to support your residency should all be uploaded. If you’re an EU, EEA or Swiss citizen we will need to see evidence of 'Pre-Settled' or 'Settled-status' documents. Also for funding purposes we would need to see evidence of payslips if working (within the last 3 months).
If you are receiving benefits (e.g JSA, ESA, Universal Credit (UC), Housing benefits etc. please bring evidence of this).
Location
The Course will take place in Lakefield Hospitality College
Maresfield Gardens
NW3 5RY
London
Head Of Learning And Development
Meet Your Instructor
Kristen Henderson is a dedicated and seasoned educator currently serving as a faculty member at Lakefield College. With a passion for lifelong learning and a diverse educational background, Kristen specializes in creating dynamic and inclusive learning environments that stimulate intellectual curiosity and academic growth. In her tenure at Lakefield, she has consistently demonstrated a commitment to student success, nurturing individual potential, and fostering a love for learning. Her comprehensive pedagogical approach integrates innovative teaching methods with practical real-world experiences, preparing students for the challenges of the modern world.
Kristen Henderson
Senior Instructor
FAQ
